Facility FAQ
Gatekeeper is our product for scanning vendors in and out of a facility.
Greenpass is our product for managing visitor access at a facility.
- Open Outlook 2016 and go to the Calendar
- Click the "Home" tab > "Open Calendar" > "From Internet"
- Paste your calendar feed URL into field and click "OK"
- Click the "Yes" button to confirm that you want to add this calendar to Outlook
Gatekeeper is our vendor scan-in product. It is designed to run on a dedicated ipad or computer and allows vendors to scan themselves into a facility. If no dedicated ipad or computer is available, facility users may check in vendors manually by logging into www.greensecurityllc.com, searching for the vendor, and clicking the "Check In" button from the vendor's profile page.
URL Whitelist
In order to ensure that the system works properly, the following domains should be whitelisted on the facility's network:
- www.greensecurityllc.com
- d37hfq3t37fvvd.cloudfront.net
In addition, here are two javascript files we include directly that are on more generic domains that you might want to whitelist via their full url instead of the domain:
- sdk.amazonaws.com/js/aws-sdk-2.283.1.min.js
- js.pusher.com/4.2/pusher.min.js
iPad Installation
Please follow ALL of the steps below in the order they are displayed.
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Go to "Settings > Wi-Fi".
- Select the wifi network to which you want the ipad to connect.
- Accept any terms and conditions.
- Verify the internet connection by going to google.com in Safari.
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Go to "Settings > General > Software Update".
- Verify the ipad is up to date.
- Install any updates if necessary.
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Go to "Settings > Accessibility > Display & Text Size".
- Turn off "Auto-Brightness".
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Go to "Settings > Accessibility > Guided Access".
- Turn on "Guided Access".
- Click "Passcode Settings".
- Click "Set Guided Access Passcode".
- Enter "456258" as the passcode (or another if you'd prefer, that's our standard).
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Go to "Settings > Display & Brightness".
- Turn the brightness all the way up by sliding the "Brightness" slider to the right.
- Turn off "Night Shift".
- Set "Auto-Lock" to "Never".
- If available, turn off "Lock/Unlock".
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From the App Store, install the Gatekeeper Kiosk app.
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Open the installed app.
- Login with a facility user who has Gatekeeper permission.
- Select your facility and press the "Continue" button.
- Select your zone and press the "Continue" button.
- Verify the facility and zone, then press the "Start Gatekeeper" button.
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Turn on guided access.
- Triple-click the home button.
- If starting guided access for the first time, click the "Start" button in the top-right corner of the screen.
- Verify that guided access has started by clicking the "Home" button. You should see a "Guided Access is enabled" banner at the top of the screen.
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Test turning off guided access. (Optional)
- Triple-click the home button.
- Enter the passcode ("456258" by default).
- Click the "End" button in the top-left corner of the screen.
- Verify guided access is turned off by clicking the "Home" button. The app should minimize to the home screen.
- Return to the previous step to turn guided access back on.
Computer Installation
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Print out the test QR code below:
Generating QR Code...
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Connect the handheld barcode scanner to the computer.
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Verify that the barcode scanner scans.
- Open notepad and scan the test QR code.
- Verify that text is displayed.
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Install Chrome from google.com/chrome.
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Find the auto-login link for the zone where the computer will reside.
There are no auto-login links set up for this facility.
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Set the auto-login link as the home page for Chrome.
- Open "Chrome > Preferences > On Startup".
- Select "Open a specific page or set of pages".
- Click the "Add a new page" button.
- Enter the auto-login link as the and click the "Add" button.
- Verify that only the auto-login link is in the list of startup pages.
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Close Chrome.
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Open Chrome and verify that the Gatekeeper screen opens.
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Place the test QR code under the scanner and verify it scans and that Gatekeeper gives a response.
If you don't see any zones when you attempt to check in a vendor, you're not configured to check in vendors at any zones. To add zones, do the following:
- Login to your account.
- Click the "Contacts" button in the main menu.
- Find your contact by searching in the search form.
- Click the "View" link beside your contact.
- Click the "Gatekeeper Zones" tab.
- Check all of the zones you'd like to be able to check vendors into.
You can do the same thing with your department memberships by clicking the "Departments" tab.
This training video gives an overview of the system from a facility user's perspective.
From your dashboard, enter the vendor's name in the search box at the top of the page.
Scroll to the bottom of the page and click the "Checkin" button.
Select the zone you want to check the vendor into and click the "Continue" button.
If there is an issue with the vendor checking in, the system will tell you. You may optionally add an override if that occurs.
That's it! The vendor is now checked in.
Below is a list of possible vendor scan violations and descriptions of each:
| Reason | Description |
|---|---|
| This vendor is not associated with a company. | The vendor's account is not currently associated with a company. This can occur if the vendor changed jobs or didn't complete registration. |
| This zone doesn't allow check outs. | The zone where the vendor scanned doesn't allow vendors to check out, only check in. |
| This vendor's credentialing subscription is not active. | The vendor's credentialing subscription isn't active most likely due to an invoicing issue. |
| This vendor has outstanding credential requirements that need to be met. | The vendor either hasn't submitted all the credentials required at your facility or those credentials that require review have not yet been reviewed. |
| This vendor is locked out from this system. | The vendor is locked out at the discretion of the facility. |
| This vendor is locked out from this facility. | The vendor is locked out at the discretion of the facility. |
| This vendor isn't currently scanned in at the facility. | The vendor attempted to scan into a zone that required a previous scan in that day. This typically happens on interior zones where it's expected that a vendor first scans in at the main entrance. |
| This zone requires the vendor to already be checked in. | |
| This zone doesn't allow checkins. | The zone where the vendor scanned doesn't allow checkins, only spot checks. |
| This vendor has not targeted this facility. | The zone where the vendor scanned is attached to a facility which the vendor has not yet targeted. |
| This vendor type is not allowed in this zone. | The zone where the vendor scanned doesn't allow the vendor's level of access. |
| This vendor doesn't have a department appointment. | The zone where the vendor scanned requires an approved department appointment and the vendor didn't have one. |
| This vendor doesn't have a facility appointment. | The zone where the vendor scanned requires an approved facility appointment and the vendor didn't have one. |
| This zone doesn't allow spot checks. | The zone where the vendor scanned doesn't allow vendors to be spot checked, only checked in. |
You can use Greenpass without installing anything. However, to scan drivers licenses and other government-issued IDs, you'll need our document camera (a high resolution webcam). If you have a webcam with normal resolution, you still be able to scan vendor badges, but you won't be able to scan drivers licenses due to the density of the barcode. You need a lot of resolution in order to do that.
Greenpass typically prints visitor badges, although you're not required to use them. To make printing easier, we take advantage of a web service available from DYMO:
DYMO web service installation instructions
If you install that web service, we can print the badges without the standard browser print dialog. You're not required to use the web service though. The system will recognize if you don't have the service and will present a button to print the badge manually.
- From your dashboard click on the vendors tab
- Once on vendors tab, click on Show/Hide search form link
- Search form will appear and you can search for any vendor in your system
- From your dash board click on the reports tab
- Once on the reports tab, you have a couple options depending on what kind of report your looking for. There are vendor reports, Vistor reports hourly, and Vistor trends, once you find the one you need click on it.
- If you chose visitor scans you can choose from what kind of vendor report you need (i.e., "Hourly Summary", "Top Companies" etc..)
- After the specific report is choosen fill out the form for the report and click the Get Data or Get Summary to see the Data.
- If you need to download the data you can with the do so by clicking the download button
By default, the data transmission speed for Honeywell scanners is limited is USB keyboard mode. When "turbo mode" is enabled, data transmission is approximately eight times faster.
To enable turbo mode, simply scan the following barcode with your Honeywell scanner:
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