Facility FAQ

Below is a list of possible vendor scan violations and descriptions of each:

Reason	Description
This vendor is not associated with a company.	The vendor's account is not currently associated with a company. This can occur if the vendor changed jobs or didn't complete registration.
This zone doesn't allow check outs.	The zone where the vendor scanned doesn't allow vendors to check out, only check in.
This vendor's credentialing subscription is not active.	The vendor's credentialing subscription isn't active most likely due to an invoicing issue.
This vendor has outstanding credential requirements that need to be met.	The vendor either hasn't submitted all the credentials required at your facility or those credentials that require review have not yet been reviewed.
This vendor is locked out from this system.	The vendor is locked out at the discretion of the facility.
This vendor is locked out from this facility.	The vendor is locked out at the discretion of the facility.
This vendor isn't currently scanned in at the facility.	The vendor attempted to scan into a zone that required a previous scan in that day. This typically happens on interior zones where it's expected that a vendor first scans in at the main entrance.
This zone requires the vendor to already be checked in.
This zone doesn't allow checkins.	The zone where the vendor scanned doesn't allow checkins, only spot checks.
This vendor has not targeted this facility.	The zone where the vendor scanned is attached to a facility which the vendor has not yet targeted.
This vendor type is not allowed in this zone.	The zone where the vendor scanned doesn't allow the vendor's level of access.
This vendor doesn't have a department appointment.	The zone where the vendor scanned requires an approved department appointment and the vendor didn't have one.
This vendor doesn't have a facility appointment.	The zone where the vendor scanned requires an approved facility appointment and the vendor didn't have one.
This zone doesn't allow spot checks.	The zone where the vendor scanned doesn't allow vendors to be spot checked, only checked in.

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You can use Greenpass without installing anything. However, to scan drivers licenses and other government-issued IDs, you'll need our document camera (a high resolution webcam). If you have a webcam with normal resolution, you still be able to scan vendor badges, but you won't be able to scan drivers licenses due to the density of the barcode. You need a lot of resolution in order to do that.

Greenpass typically prints visitor badges, although you're not required to use them. To make printing easier, we take advantage of a web service available from DYMO:

DYMO web service installation instructions

If you install that web service, we can print the badges without the standard browser print dialog. You're not required to use the web service though. The system will recognize if you don't have the service and will present a button to print the badge manually.

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< Back to Zebra Printing

Supported Zebra printers on PCs include any 300 dpi Zebra printer capable of receiving ZPL commands.

For Zebra printers on PCs, please complete the following steps:

1. Install the appropriate driver for your Zebra printer, then verify it can print using the standard Windows print dialog window.

2. To begin, download the Zebra Browser Print utility. To do so, you'll need to fill out the Browser Print request form:

   Main Zebra Browser Print Page

   Browser Print Request Form

3. Unzip the executable and run the installation file.

4. Run the the installation steps taking all the defaults.

   

   

   

   

   

   

5. Once installed, verify the Browser Print icon is in the system tray:

   

6. Right-click on the browser print icon, then select the "Settings" menu option.

   

7. Confirm that your zebra printer shows up under the "Default Devices" section.

   If no printers are listed, please confirm that your Zebra printer is connected and turned on, then restart the Zebra Browser Print service.

   

8. Open the printer test page:

   greensecurityllc.com/facility/printer-test

   The page will attempt to find supported printers.

   

9. The Zebra Browser Print utility should prompt you to add the Green Security's website to the accepted hosts lists. Click the "Yes" button to allow this.

   

10. The Zebra Browser Print utility will open and should now include the www.greensecurityllc.com domain under the "Accepted Hosts" section.

    

11. Close the Zebra Browser Print window, then refresh the Green Security printer test page. The page should now list your Zebra printer.

    

12. Click the "Print Test" link for your printer to confirm the Green Security site can print to your printer.

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If brightness settings on the printer need to be adjusted, that can be done using the "Zebra Setup Utilities" application below:

Zebra Setup Utilities

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To access the Help Center go to https://greensecurity.zendesk.com/hc/en-us and select Facility Employee Help. Use the Search bar to find articles related to your issue. You can also submit a support request there.

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1. Sign into your Green Security account.
2. In your dashboard, select "Calendar".
3. Select "Pending Invitations". If you received an appointment request notification to your email, you can follow the link within the email.
4. Under the Event Invitation, select "Accept" or "Decline".
5. Enter any notes if applicable, and then select "Accept Invite" or "Decline Invite".
6. An email is sent to the vendor indicating your response.

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App	OS	Users	Description
Green Security for web	Web app	Vendors Facility users System users	Green Security's web app that allows vendors and facility employees to sign in and manage their accounts, access features like appointments, credentialing, and facilities, and check in.
Green Security for Vendors on the Apple App Store or Google Play Store	iOS Android	Vendors	A mobile app for iPhone that allows vendors to access their Green Security accounts and all features on mobile. Can complete a mobile check-in using the app.
Gatekeeper for Kiosks on the Apple App Store	iOS for iPad	Vendors and visitors	Green Security's check-in app that is implemented on iPads at facilities. Approved vendors and contractors can check into a facility by scanning their credentials at a Gatekeeper kiosk. Note: PC users can set up Gatekeeper on a Chromium browser using an auto-login link provided during implementation.
Green Security Gatekeeper on the Apple App Store	iOS Android	Facility users System users	A mobile app that allows facility users to spot check vendors and contractors and to quickly check in vendors in temporary locations.

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1. Sign into your Green Security account.
2. In your dashboard, select "Vendors".
3. In the "Vendors" tab, select "Show/Hide Search Form".
4. Enter the info you want to search for and select "Search". If you would like to download a report in excel, select "Download Full Report". A report can be downloaded in any tab that has a "Show/Hide Search Form" in your account. (Scans, Companies, Vendors, Contacts, etc.)
5. The report will show up in your downloads as an excel file.

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Green Security uses HID 125 kHz 37-bit H10304 Wiegand format with facility code 2652. The format consists of 2 parity bits, 16-bit facility code and 19-bit card number.

The bit formatting is shown below:

Bits:	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	33	34	35	36	37
Site code:		1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16
Card number:																		1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19
Even parity:	*	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18
Odd parity:																			1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	*

Card Layout

Card Type:	Wiegand
Number of Bits:	37
Number of bits to sum for Even Parity:	19
Even Parity start:	0
Number of bits to sum for Odd Parity:	19
Odd Parity start:	18
Number of Facility Code bits:	16
Facility Code start:	1
Number of Cardholder ID bits:	19
Cardholder ID start:	17
Number of Issue Code bits:	0
Issue Code start:	0

Integration Steps

1. Card Testing

   Green Security sends samples of the physical RFID badges to the customer so they can verify their system can read the Green Security cards.

2. Report Generation

   Green Security generates the standard facility vendor report that includes vendor RFID badge numbers. Discuss what data the customer wants on the report.

3. Import Testing

   The customer tests the generated report to verify it imports into their system correctly.

4. Report Automation

   The customer selects a method of receiving the report (email, web service, sftp, other) and their desired schedule. Test the method and schedule.

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1. Sign into your Green Security account.
2. On the Green Security facility dashboard, select "Vendors".
3. Select "Show/Hide Search Form".
4. Enter the info you want to search for, and then select "Search". If you would like to download a report in excel, select "Download Full Report".
5. Select the vendor that you would like to view by clicking on the vendor’s name or photo in the search results. This will take you to the vendor’s profile.
6. To view the credential status of a vendor, click "Credentials".
7. To view a vendor’s appointment calendar, click "Calendar".
8. To view a vendor’s scan data at your facilities, click "Vendor Scans".

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1. Sign into your Green Security account.
2. In your dashboard, select "Visitors".
3. Select the "Visit Requests" tab.
4. View your list of visit requests. To search for a particular visit request, select "Show/Hide Search Form".
5. Enter the info you want to search for and select "Search".
6. View the results. Click on the visit request you would like to review.
7. View details of the request. Scroll down to the bottom of the request. Select "Approve" or "Decline".
8. If you select "Decline", the vendor will get an email notification. If you select "Approve", you will select an option for how to send the approval badge to the vendor. Select "Print Badge Now" or "Send Email".
9. The status of the visit request will change to approved. If you selected "Send Email", the vendor will get an email with instructions for the visit. The QR code will be scanned at the time of the visit at the check in kiosk zone listed on the request. If you selected "Print Badge Now", the paper badge will be printed.

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1. Sign into your Green Security account.
2. In your dashboard, select "Contacts".
3. Select "Show/Hide Search Form".
4. Enter the info you want to search for and select "Search". If you would like to download a report in excel, select "Download Full Report".
5. Search results will display. Scroll down to view all results.

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1. Sign into your Green Security account.
2. On the Green Security facility dashboard, select "Companies".
3. To search for a company, select "Show/Hide Search Form".
4. Enter the company that you want to search for in the corresponding fields and select "Search".
5. View results. To see more information about the company, click on "View" beside the company name.

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1. Sign into your Green Security account.
2. In your dashboard, click "Manage My Profile", or your name in the top right corner.
3. On the "General" tab, enter personal and contact information.
4. If you want to be able to receive text notifications to your mobile phone number, select "Provide SMS Consent" > "I Accept".
5. Enter location and time zone information.
6. To hide your account from appearing in the directory when other users are setting up an appointment, clear the "Show in Directory" option.
7. To change your password, select "Change Password". Enter your old password, new password, and confirm your new password, and then select "Update Password".

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1. Sign into your Green Security account.
2. On the Green Security facility dashboard, select "Credentials".
3. In the "Required Credentials" tab, credentials associated with each vendor level are displayed. Any credential marked with an "X" means that it is required.
4. Click on a credential to view it's description and any policies, documents, or forms that are associated with it.

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1. Sign into your Green Security account.
2. In your dashboard, click "Manage My Profile" or your name in the top right corner.
3. Select the "Departments" tab.
4. If you're a system user, in the dropdown list select the facility for which you want to view departments and notification settings. If you’re a facility user, there will be no dropdown list.
5. Select "Member" next to all departments, clinics, institutes, etc. that you're associated with. This allows you to appear in the department's directory when a vendor requests an appointment with that department.
6. Under "Appointment Requests", select "Text" or "Email" next to a department if you'd like to receive text or email notifications when a vendor requests an appointment with that department.
7. Under "Vendor Scans", select "Text" or "Email" next to a department if you'd like receive text or email notifications when a vendor successfully scans into that department.
8. Select "Zones" tab.
9. If you're a system user, in the dropdown list select the facility for which you want to view zones. If you’re a facility user, there will be no dropdown list.
10. Under "Show in Lists", select the zones that you would like to see show in your dashboard lists.
11. Select the "Vendor Scans", "Visitor Check-ins", "Visitor Requests" tabs to set up notifications for each category of events. (This is very specific and not needed in most cases)
12. Under "Vendor Scans", "Visitor Check-ins", "Visitor Requests", select the boxes for the notifications you would like to receive under each zone.

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1. Sign into your Green Security account.
2. Type the Vendor’s name in the "Search Bar" in the top right hand corner and click the appropriate name that populates in the dropdown OR select the "Vendors" tab and search the vendor's name in the "Show/Hide Search Form".
3. Select the vendor that you would like to view by clicking on the vendor’s name or photo in the search results. This will take you to the vendor’s profile.
4. Once in the Vendor’s profile, verify that the vendor’s account is approved. A green checkmark should be listed next to their name. Once verified, select "Check In".
5. Select the appropriate "Scan (check-in) Zone" at the facility and select "Continue".
6. Complete all required screening questions and select "Check In".
7. A message will appear at the bottom of the screen notifying you that the Check-In was successful. This check-in will be viewable in the "Scans" tab.

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1. Download the Gatekeeper Mobile App from the Apple App Store or the Google Play Store.
2. Login to the app with your email and password.
3. Once logged in, select the facility and zone you will be scanning from.
4. Once you have selected the facility and zone, select "Check In", "Check Out", or "Spot Check", and select "Scan Badge".
5. Hold the camera over the QR code on the vendor’s Green Security badge and click "Scan Badge".
6. A vendor scan screen will appear. A green checkmark means that the vendor is fully approved for the facility. A red "X" means that the vendor is not approved for the facility, and has outstanding credentialing requirements.

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Term	Definition
Company	The company that an individual vendor representative or contractor works for
Company Manager	A person responsible for managing a company's credentials, facilities, payments, and vendors. Can log in to their Company Manager Dashboard to view company information and complete tasks
Vendor/Sales Rep	A registered vendor/sales representative with facility credentials. Checks in through the vendor system
Contractor/Service Rep	A registered contractor/service rep with facility credentials. Checks in through the vendor system
Vendor Group	Used to create additional credential requirements or exceptions to credential requirements for a specific population of vendors
Visitor	An individual who is not a registered vendor and has no existing credentials. Checks in through the visitor system. Includes three subtypes: "visitor", "vendor" (vendor guest) or "contractor" (contractor guest)
Vendor Guest/Sales Rep	A vendor/sales rep who is not a registered vendor and has no facility credentials. Checks in through the visitor system
Contractor guest/Service Rep	A contractor/service rep who is not a registered vendor and has no facility credentials. Checks in through the visitor system
Pending Vendor	One or more credentials have not been completed or uploaded by vendor
Pending Approval	One or more credentials have been uploaded by vendor and are waiting to be reviewed (Approved or Declined) by the facility
Approved	One or more credentials have been reviewed by the facility and determined to meet requirements
Declined	One or more credentials have been reviewed by the facility and determined to not meet requirements
Pending Vendor Status	Account is not fully approved and is pending either credentials to be submitted by the vendor or credentials to be reviewed and approved by the facility
Approved Vendor Status	Account is fully approved and the vendor can request appointments at and check in to their target facilities
Watchlist	A list created from system-level criteria. Visitors that meet any of the criteria are flagged as "Watchlist possible match"
Public Safety Screening	Checkr Trust screening checks visitors against public safety databases for real-time risk detection. View the check in details for more information on a hit. WatchDog screening checks visitors against sex offender registries and other safety watchlists. View the check in details for more information on a hit
Facility	A health system location, like a hospital or surgery center. For example, "XYZ Medical Center"
Facility user	A facility employee who can manage only a single facility
System user	A facility employee who can manage multiple facilities
Contact	A term for a facility employee, could be a facility user or system user
Department	An individual department at a facility. For example, "Surgical Services"
Zones	The location in a facility where a check in kiosk is located. For example, "OR Entrance Desk"
Roles	Sets of permissions to perform specific tasks in your dashboard. Facility administrators can set user roles
Credential	Vendors must obtain certain credentials at a facility to have their account approved and gain access to the facility. Vendors must submit documentation that meets the acceptance criteria of the credential
Appointment	A time or standing period of time that the vendor will visit the facility
Standing Appointment	An appointment that stands for a time period set by the facility. The default time period is six weeks
Check In / Scan In	A vendor or visitor successfully checks in and is permitted access to a facility. A vendor may scan their badge at a kiosk to check in
Spot Check	A check in at a specific site within the facility. A vendor or visitor must already be checked into the facility before they can pass a spot check

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1. Sign into your Green Security account.
2. Select "Check in Visitor or Vendor".
3. Using the 2D barcode scanner, scan the barcode on the back of the visitor’s driver’s license.
4. The visitor’s name, address, date of birth, driver’s license number, sex, and height will autofill on a new screen once the driver’s license has been scanned. This may take a few seconds. Validate information for accuracy.
5. Fill in the remaining required fields marked with red asterisks. (Note: If a webcam is attached, instruct the visitor to stand in front of the camera and select "Take Picture")
6. Select "Continue" at the bottom of the page.
7. A successful scan message will pop up. If a printer is attached and configured, a paper visitor’s badge will print at this time.
8. To validate that the check-in was successful, select the "Visitors" tab and the check-in should show at the top of the list in the "Visitor Checkins" sub tab.

   

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A vendor lockout prevents a vendor from being able to check in at a facility for a specific period of time or indefinitely. To add a lockout

1. Go to the vendor's profile and select the Lockout tab. Select New Vendor Lockout > Yes.
2. In the Lockout History a new lockout appears. Select View to configure it.
3. Select the Active checkbox.
4. To set the lockout for a specific time period, configure the Start and End dates.

Learn more about adding a vendor lockout.

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Vendors can check in at a facility by scanning their hard badge at a kiosk or using the mobile app. The mobile app has three options for checking in:

• Show Badge
• GPS Check In
• Scan Kiosk Code

The GPS Check In option is entirely on mobile, allowing vendors to find nearby facility zones and check in on their device without needing to visit a physical kiosk. Individual facilities choose which check in methods they want vendors to use.

Learn more about how vendors check in at a kiosk or on mobile.

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